Refund & Returns Policy

Return Window

We accept returns within 30 days of your purchase date. Items must be returned in their original condition with all tags attached and in original packaging. The 30-day return period begins from the date you receive your order.

Return Conditions

To ensure a smooth return process, please make sure your items meet the following criteria:

• Items must be unworn, unwashed, and in original condition
• All original tags and labels must be attached
• Items must be returned in original packaging when possible
• Hoodies, shirts, dickies, shorts, and sweatpants must show no signs of wear
• Items must be free from odors, stains, or damage
• Custom or personalized items cannot be returned unless defective

How to Return Items

Returning your Cough Syrup items is simple:

• Contact our customer service team at [email protected]
• Include your order number and reason for return
• We'll provide you with a prepaid return shipping label
• Pack your items securely and attach the return label
• Drop off your package at any authorized shipping location
• You'll receive tracking information to monitor your return

Refund Process

Once we receive and inspect your returned items, we'll process your refund within 5-7 business days. Refunds will be issued to the original payment method used for your purchase.

Exchange Policy

We currently process exchanges as returns followed by new purchases. If you need a different size or color:

• Return your original item following our return process
• Place a new order for the desired item
• This ensures you get the item you want as quickly as possible
• For size exchanges, we recommend checking our size guide before reordering

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We'll provide a prepaid return label and expedite your replacement or refund.

• Take photos of the damaged item and packaging
• Contact us within 7 days of receiving the item
• We'll arrange for immediate replacement or full refund
• No need to wait for the damaged item to be returned first

Return Shipping

We provide free return shipping for all eligible returns within the United States. For international returns, please contact our customer service team for specific instructions and any applicable fees.

Non-Returnable Items

The following items cannot be returned:

• Items returned after the 30-day window
• Items that show signs of wear, washing, or damage
• Items with missing tags or labels
• Custom or personalized items (unless defective)
• Items damaged by misuse or normal wear and tear